Salesforce Service Cloud represented by customer satisfaction graphic

Service Cloud implementation services

Boost customer satisfaction and loyalty

Work with our Service Cloud implementation team to get your system:

  • Customised to your service team
  • Configured for high value and ROI
  • Delivered flawlessly and on budget
Salesforce Service Cloud represented by customer satisfaction graphic

Salesforce Service Cloud implementation partner

Equip your team for outstanding service

Salesforce Service Cloud is a highly flexible and powerful customer service CRM. With the help of our Service Cloud consultants, you can get a tailored system that provides maximum value. We will optimise your Service Cloud implementation and beyond with development, integration, and support to accelerate your digital transformation.

Salesforce Service Cloud represented by customer representative on phone

High-value Salesforce Service Cloud partner

Get the perfect service tools

Salesforce Service Cloud gives your customer service team next-level capabilities to serve customers faster and smarter. With all customer interactions at their fingertips, your team will be able to offer seamless service on any channel and device. Our trusted Service Cloud consulting team is on hand to configure and customise this platform for your service needs.

Optimise service today

You can configure Service Cloud to meet your needs now and then scale, customise, and extend to meet changing requirements.

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Personalise interactions

Provide real-time service with live chat to customers on your website, keeping a record of each interaction for future use.

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Centralise information

Use Knowledge Base to build an accurate and accessible information centre that your team can use to drive smarter actions.

Salesforce Service Cloud represented by customer representative on phone

Empower self-service

Help customers help themselves with account information, knowledge articles, and step-by-step instructions.

Support on all channels

Reach your customers on the channels they prefer, from mobile messaging to web chat, social media, and more.

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Get faster resolutions

Save time and money by giving field service operatives the tools they need to reliably resolve issues the first time.

Supercharge your service team with our Service Cloud consultants.

Service Cloud consultancy FAQ

Discover more about Service Cloud

What is Salesforce Service Cloud?

Service Cloud is a cloud-based customer service application built on the Salesforce platform. It’s used to improve customer service efficiency by creating a single view of any customer’s activity and through tools for field service, web chat, CTI, and social customer service.

What benefits does it offer?

This customer service application helps your agents work more efficiently across channels including phone, email, web chat, and social media. This enables seamless service, which in turn helps businesses improve their customer satisfaction scores and reduce costs.

How is it different from Sales Cloud?

While Service Cloud helps businesses support customers through a customer service console, live chat, and communities software, Sales Cloud helps manage sales activity with contact management, opportunity management, and forecasting tools. But they’re both applications on the Salesforce Platform.

Contact our Service Cloud implementation team

Book a call with our Service Cloud consultants to hear how we can boost your business today.

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